Fitted Visions Return Policy and Terms
SHIPPING & RETURNS
Black Friday Visa Deal Rules:
When Purchasing the 2023 Black Friday Visa Coilover deal they are no refunds on the $50 Giftcard, If you return the Product we will Deduct the $50 from the refund balance. No Exemptions on this.
all custom orders can not be refunded, orders from ESS, Magnuson, whipple chargers will not be refunded after confirmation email. No exceptions.
FV SUSPENSION factory warranty: is 1 year from date of purchase, Our warranty does not transfer over to a used buyer. If your product is installed wrong especially rear divorce setups, Our warranty will not cover blown shocks. you must take your vehicle to a Performance shop who handles Divorce suspension setups and preload must be installed correctly.
I sold or crashed my car can i get a refund?: there is no refunds on any FV suspension product due to them being built per order. we understand that stuff happens but that's beyond our control.
My vehicle has different suspension on it and does not match OEM fitment, can i get a refund?: We build our kits off vin number or Trim and year customer gives us. we do not do refunds on cars that have custom or different suspension than there oem fitment.
BC racing return Policy:
Bc racing product return policy:
Effective January 2022 BC Racing North America will require a 20% restocking fee on ALL cancellations for custom builds or out of stock items.
The 20% restocking fee is based on the MAP price of the item(s) as advertised by BC Racing North America. Also covers our wire fees and payments for back and forth transactions.
An out of stock item is anything that is shipping from bc racing manufacturing plant to you. If an order that is being shipped from overseas to the customer is cancelled same 20% fee will apply.
A custom build is anything that requires a valving change, custom length shocks, custom spring rates, super low and or any other modification from the normal stocking configuration that is listed on the Vendor Application List.
A standard kit is the default kit.
Bc racing has a strict 14 day return policy meaning 14 days from when you recieved the item. If 14 days has passed since you recieved the package You will not be able To return or exchange that item. If item is installed or has any signs of install, item will not be refunded or replaced. If your exchanging or returning a item please do not install it.
General Return Policy for all Other Items sold on Fitted Visions:
They will be a 20% Restocking fee for all other Products sold on Fitted visions, No Exemptions For most brands All returns must be made within 30 days of delivery for most brands, Returns are only accepted when an item has not been used, test fitted, or damaged. Before a return can be started you must first contact us via Email at email@example.com to receive an RMA number and proper authorization to return the order. ALL brands will require you to pay return shipping.
Always insure your return shipping and document tracking for it. We are not responsible for a lost or damaged return.
Universal Air Return Policy: There is a 35% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded. After 7 days we can not refund or credit your order.
UAS custom parts are non Refundable.
Restocking Fees for most Brands but FV Suspension.
- Standard Restocking Fee below 48 Hours is - 20%
- Custom Order Restocking Fee is - 30%
- Damaged Order Fee is - TBD
- Custom Orders Canceled after 48hrs -30%
Returned orders that are found to be damaged , installed, partially installed, dirty, or the packaging has been destroyed will incur extra fees as they are no longer in sellable condition. That fee is dependent on the amount of damage and at the discretion of Fitted Visions.
Any Returns past 30 days of delivery are at the sole discretion of Fitted Visions and may not be accepted. All returns outside our policy guidelines can be subject to a restocking fee of up to 30-50% of the total purchase price.
We reserve the right to refuse or deny any returns.
Why is my refund less than I paid?
All orders that have been payment processed but canceled before shipping will incur a 5% payment processing fee. ( this is the fee payment processing companies charge us , but do not return when we refund a transaction )
FV Suspension Returns / Cancellations policys
FV Suspension requires that prior communication is made before returning products to our facility. If you are having difficulty with a product, please email us at firstname.lastname@example.org
FV Suspension return/refund policy:
Your fv suspension order will not be refunded after 24 hours of order time. there is no exceptions on this.
FV Suspension Cancellations
FV Suspension orders can be cancelled within 24 hours of order. after 24 hours it can not be cancelled. there is no exceptions on this.
Unlike other coilover & air ride companies all our kits are built to order. so once you order, that kit will go into production. we do not stock any FV suspension products.
As a valued FV Suspension/ Fitted Visions dealer we request that you inform your customers of this policy before placing an order for any FV Suspension Product.
All employees and staff need to be aware of this policy. Please inform everyone on your team of this policy change.
If you wholesale, all your resellers must be made aware of this policy. Please inform all resellers who purchase FV Suspension Coilovers through you.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for instructions on receiving a replacement component.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deductedfrom your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WARRANTY STEPS AND GUIDES
- Email us with your original order number and full name and date of your purchase.
2. If your Coilover or Air struts is having an issue, give us a call to discuss what may be causing the issue first. Most of the time, any type of noises you may be hearing can be easily fixed at home by tightening a screw or adjusting the pre-load on the spring. For more information, you can always check out our DIY Section for easy-to-follow tutorials. This can save you time and money.
3. Once it is determined where the source of the issue is, you can either send us in your entire coilover for us to inspect. Or, you can place a deposit via Paypal first, and we will ship you a new shock as a replacement. You will be responsible for the shipping fees of sending us back your original shock. We will examine it, and put it on our shock dyno to see if there is anything wrong with the shock. If the shock is found to be malfunctioning in any way, we will refund your full deposit via Paypal. In the case that the shock is actually working properly, and no issues were found on our shock dyno, we will keep the full amount of your initial deposit as payment for the new shock that was sent to you initially. Please note that the customer is responsible for re-assembling the coilover once a new shock/re-serviced shock has been sent.
4. Our warranty process can take up to 5-10 business days, so please be aware of the possible downtime. This does not include the time for shipping. We will do our very best to service your coilovers in a timely fashion and get them back to you.
THINGS WE ARE NOT RESPONSIBLE FOR:
- FV SUSPENSION/FITTED VISIONS is NOT responsible for any incurring costs due to any warranty or non-warranty related issues with our products. This includes but not limited to any parts and labor costs associated with installation or removal of any products.
- FV SUSPENSION/FITTED VISIONS is NOT responsible for any fees associated with vehicle rentals, Uber/Lyft/Taxis, or any other alternative modes of transportation while your vehicle is down due to warranty claims.
- Normal wear and tear on parts will NOT be covered under our warranty.
- Damage caused by accidents, error in installation, any damage caused by retro-fitting applications onto other vehicles, damage from road debris, natural causes, or damage caused by other aftermarket products are not covered by our warranty.
- All FV SUSPENSION/FITTED VISIONS products are intended for off-road use only. Please check your local laws before purchasing any of our products.
- Some vehicles have similar suspension setups, If you order a kit that’s not made for your exact vehicle & vin Number we are not responsible. Please do your research before you order any kits or reach out to us at firstname.lastname@example.org
- All Products covered under warranty must be purchased NEW.
- FV SUSPENSION & FITTED VISIONS warranty is not transferrable between owners.
- FV SUSPENSION & FITTED VISIONS warranty will only cover parts found to be defective due to workmanship or manufacturer defects.
- FV SUSPENSION & FITTED VISIONS warranty will not cover parts that are worn from normal wear and tear, neglect, or modified use.
- FV SUSPENSION & FITTED VISIONS warranty will not cover parts that were applied to vehicles other than the intended vehicle application listed for the product style.
- FV SUSPENSION & FITTED VISIONS warranty will not cover parts that have been modified, customized, painted, dented, rusted or damaged due to installation, or improper adjustment/tuning.
- FV SUSPENSION & FITTED VISIONS warranty will not cover parts that make noise. This includes but not limited to: squeaks, creaks, clunks.
- Excessive lowering of vehicle and/or modifications outside the scope of approved product application will not be covered under warranty.
- FV SUSPENSION & FITTED VISIONS reserves the right to reject any warranty claims due to unsatisfactory claim, fraudulent parts, distressed parts, or parts not purchased through an authorized FV SUSPENSION & FITTED VISIONS
- The customer is responsible for shipping on any product back for warranty purposes.
- Any products that are deemed NOT covered under warranty, the Customer will be responsible for the cost of shipping the product back. This includes but not limited to, new replacement parts, shocks, etc.
- We will not cover blown shocks from Install Error Especially on rear divorce setups. If this install is done wrong, it will make noise, bounce and blow the shock. Please bring your vehicle to a speed shop who specialize in divorce rears.
- All warranties are shipped via Standard Ground within the Lower 48 states. Any other shipping methods (overnight, 2-day, etc) will be subject to current shipping rates at that time.
- Warranties only cover FV SUSPENSION & FITTED VISIONS
- Airlift & Accuair Warranties are Honored by Them. You must have your Invoice & receipt from Fitted visions/FV Suspension to Honor any Factory Airlift or Accuair Warrantys.
- For OFF-ROAD use only.
- ** we are not responsible for any shocks that are seized to lower mount because of seasonal conditions such as rain, snow or salt that can cause rust to metal components
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
In the event your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the product while we review you claim. All defective or shipping damage claims must be reviewed by the tech department to confirm the damage is not a result of an improper installation attempt or abuse. If a shipping courier (UPS, USPS, etc) caused the damage, we will begin a damage claim with that courier.
All prices are in USD. All orders will ship via UPS or Fedex to provide the fastest, and most secure services available. We ship primarily UPS for Domestic & international orders, unless a customer has a specific preference. After your order has shipped an Email will be sent to update you of the order status and provide tracking information.
"Free shipping" Is valid only on orders shipping to the lower 48 states. Orders being shipped Internationally or to Alaska, Hawaii or Puerto Rico will incur shipping fees.
Shipping Errors: We are not Responsible for Shipping errors with any of our Shipping companies like UPS-DHL-Fed ex or USPS, If a item was delivered and signed and it gets lost or stolen, You will have to file a Claim with that Shipping company. Claims are all out of our Hand, there is no exception on this.
All Orders will be shipped to Billing Address, If you need your order shipped to another address other than your billing address, Please email us a Copy of your Id with billing address. we do this due to fraud.
Express Shipping - Overnight Shipping
All Express Shipments must be called in by Phone (732) 329-7511 or email Info@fittedvisions.com
Orders must be in by 12pm Eastern time to get processed same day. Our ups pickup is at 4pm eastern. Orders after 12 will be processed the next business days. So you can not order Friday at 7pm and expect to get your order Saturday even with overnight shipping. We would process that order on Monday.
Shipping does not start the day you order please remember that.
International customers need to be aware that your government may charge duties/taxes on your product at delivery. Fitted VIsions does not pay the taxes and fees. The customer is responsible to do the research and understand these fees, we do not have the resources to quote these costs.
WHAT IF I DON’T WANT TO PAY ANY CUSTOMS, DUTIES, OR BROKERAGE FEES FOR INTERNATIONAL SHIPPING?
If an order is returned to us due to a customer’s failure to pay the necessary international fees, the cost of return shipping will be applied to the customer’s refund when the order is canceled. A restocking fee will also be charged. We can not give you the exact fees your border will charge, fees are all up to them and not Fitted Visions LLC or FV Suspension,
We do our best to maintain accurate pricing at all times but Fitted Visions, LLC can not be held responsible for incorrectly listed prices. Prices may fluctuate without notice do to increased material costs or exchange rate changes. We try our best to follow current map and retail pricing.
All orders are final. If you wish to add items after the order has been placed, you must place an additional order. Orders cannot be combined. Customers have 30 days to verify the contents of their packages. After 30 days, Fitted Visions releases their liability on the contents of those packages with no exception on this.
Orders Made wit Affirm and Sezzle Takes 2-3 days to Process.
Product Usage Policy
The products sold by Fitted visions, LLC are intended for show and off-road use only. It is the responsibility of the customer to follow all pertinent laws with regard to air suspension usage.
Coupon Code and Promotion Policy
Only one promotion can be used per order. Tier 1,2,3 sales and promotional codes only apply to full kit orders that include both front and rear air struts and/or bag kits from Air Lift Company or Fv suspension
Our Private Policy