Fitted Visions Return Policy and Terms

SHIPPING & RETURNS

Return Policy

Black Friday Visa Deal Rules:

When Purchasing the 2021 Black Friday Visa Coilover deal they are no refunds on the $50 Giftcard, If you return the Product we will Deduct the $50 from the refund balance. No Exemptions on this. 

All returns must be made within 30 days of delivery for most brands, Returns are only accepted when an item has not been used, test fitted, or damaged. Before a return can be started you must first contact us via Email to receive an RMA number and proper authorization to return the order. Which some brands you will have to pay return shipping. 

BC Racing has a 14 day Return Policy - There is No Exceptions on this, this is Via BC racing USA.

The purchaser is responsible for return shipping. All returned orders are subject to a 20% restocking fee of the final price of the order. The restocking fee may be waived if exchanging merchandise, we may charge an exchange fee to cover the shipping of the new order.  Any order returned without an RMA will not fall under our return policy and may be refused so please contact us first with any issues regarding your order.

  Always insure your return shipping and document tracking for it. We are not responsible for a lost or damaged return. Contact us if you would like to received a prepaid label.  The cost will be deducted from your refund.  We often get lower than retail rates at UPS so it maybe cheaper for us to provide you a label than buying it yourself in person at ups. 

 Custom coilover kits and Custom Air Struts that are built to order (custom spring rates, extreme low, swift springs or special build specs ) The restocking fee is 30%. This higher restocking fee is due to the custom nature of the order and the extra cost involved with the order. This is the policy of the brands we sell. 

  Many of the processes involved in custom builds are labor intensive and parts have to be special ordered by the manufacturers.  So any custom ordered canceled after 48 hours from purchase will incur a cancelation fee of 20% due to parts being ordered and administrative costs.  Many times this is a fee the manufacturer is charging us since they already ordered parts to start your build. 

FV Suspension Cancellation: There is a FV Air Struts and Coilover 48 Hour Grace Period After Placing order to Cancel your Order. After 48 hours your order can not be Canceled or Returned Unless its Defective and proven by Manufacturer. No Exceptions.

 

 Restocking Fees for all Brands but FV Suspension. 

  • Standard Restocking Fee below 48 Hours is - 20%
  • Custom Order Restocking Fee is - 30%
  • Damaged Order Fee is - TBD
  • Custom Custom Order Canceled after 48hrs -30%

  Returned orders that are found to be damaged , installed, partially installed, dirty, or the packaging has been destroyed will incur extra fees as they are no longer in sellable condition. That fee is dependent on the amount of damage and at the discretion of Fitted Visions. 

Any Returns past 30 days of delivery are at the sole discretion of Fitted Visions and may not be accepted.  All returns outside our policy guidelines can be subject to a restocking fee of up to 30-50% of the total purchase price.

We reserve the right to refuse or deny any returns.  

Why is my refund less than I paid? 

All orders that have been payment processed but canceled before shipping will incur a 5% payment processing fee. ( this is the fee payment processing companies charge us , but do not return when we refund a transaction ) 

Shipping

All prices are in USD. All orders will ship via UPS or Fedex to provide the fastest, and most secure services available. We ship primarily UPS, FedEx or USPS for international orders, unless a customer has a specific preference. After your order has shipped an Email will be sent to update you of the order status and provide tracking information.

"Free shipping" Is valid only on orders shipping to the lower 48 states. Orders being shipped Internationally or to Alaska, Hawaii or Puerto Rico may incur shipping fees.

Shipping Errors: We are not Responsible for Shipping errors with any of our Shipping companies like UPS-DHL-Fed ex or USPS, If a item was delivered and signed and it gets lost or stolen, You will have to file a Claim with that Shipping company. Claims are all out of our Hand. 

Express Shipping

Sometimes you want your parts as quick as possible. We get that, but we also have to ship heavy items so express shipping is often a costly option to choose.  We want to make sure you understand fully that express shipping is not always instant.  Shipping takes place after our processing periods.  Most of the time we can process and ship an order the same day.  However there are situations where we cannot, a few of those times are when your addresses do not match your bank's records.  The billing address and shipping addresses do not match.  We have to do more processing work for those situations.   Also warehouse times for some orders we have to drop ship from a partner, or brand warehouse, those warehouses are sometimes backed up or on different time zones so we may have a day delay. All Express Shipments must be called in by Phone  (732) 329-7511 or email Info@fittedvisions.com 

Orders must be in by 1pm Eastern for all express shipping to ship the same day.  Our ups pickup is at 3pm eastern. Orders after 3pm will be processed the next business days.  So you can not order Friday at 7pm and expect to get your order Saturday.  We would process that order on Monday. 

Shipping does not start the day you order.  2 Day, 3 Day means days after your order is issued tracking.  Ordering 3 Day air on Thursday does not mean you get the order Saturday.  It means your delivery will most likely be Tuesday.  3 business days later. The order ships Thursday.  That means  Friday, Monday, Tuesday.  are your transit days. 

Duty Fees
International customers need to be aware that your government may charge duties/taxes on your product at delivery. Fitted VIsions does not pay the taxes and fees.  The customer is responsible to do the research and understand these fees, we do not have the resources to quote these costs.

WHAT IF I DON’T WANT TO PAY ANY CUSTOMS, DUTIES, OR BROKERAGE FEES FOR INTERNATIONAL SHIPPING?

If an order is returned to us due to a customer’s failure to pay the necessary international fees, the cost of return shipping will be applied to the customer’s refund when the order is canceled. A restocking fee will also be charged. 

 

 

Price Policy

We do our best to maintain accurate pricing at all times but Fitted Visions, LLC can not be held responsible for incorrectly listed prices. Prices may fluctuate without notice do to increased material costs or exchange rate changes.

 

Order Policy

All orders are final. If you wish to add items after the order has been placed, you must place an additional order. Orders cannot be combined. Customers have 30 days to verify the contents of their packages. After 30 days, Fitted Visions releases their liability on the contents of those packages.

Orders Made wit Affirm and Sezzle Takes 2-3 days to Process. 

Product Usage Policy

The products sold by Fitted visions, LLC are intended for show and off-road use only. It is the responsibility of the customer to follow all pertinent laws with regard to air suspension usage.

Coupon Code and Promotion Policy

Only one promotion can be used per order. 'Full Kit' sales and promotional codes only apply to full kit orders that include both front and rear air struts and/or bag kits from Air Lift Company. 'Full Kit' orders without front and rear suspension options selected do not qualify for 'Full Kit' discounts.

Our Private Policy

We collect the domain name and e-mail address (where possible) of visitors to our Web page, payment information (e.g., credit card number and billing address). With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail, see our contact page. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Upon request we provide site visitors with access to all information that we maintain about them. Consumers can access this information by e-mailing us. With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure socket layer. If you feel that this site is not following its stated information policy, you may contact us.